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FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You will be provided with the details you need to track your order and obtain a real-time update of your shipment. If you did not receive the order tracking number or did not find any update after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday.

You can track your order on our 'Track Your Order' Page.

Q: Will I receive all the items I ordered together?

A: We proudly source products from all over the world to bring you the best and therefore, you may receive your order in 2 or more shipments. Rest assured that you will receive the items you order and these can be tracked.

Q: Will I be charged customs fees / taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Buy It Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Q: What payment methods do you accept?

We accept all major debit and credit cards (VISA, Mastercard, AMEX), PayPal payments, Amazon Pay and Apple Pay. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Q: Does Four Paw Pals provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damage to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details.

Please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

All returns must be in original condition with packaging intact.

If you have any additional questions that have not been addressed in our FAQ, please contact us at info@fourpawpals.com and we will get back to you as soon as possible.



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